Rates from 39.9% APR to 1333% APR - Please see representative APR example below

- Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk
Get In Touch: 0161 711 0415
Customer Complaints

CUSTOMER COMPLAINT PROCEDURE

INTRODUCTION

MediaBlanket Ltd, its employees, broker partners, contractors, and businesses with which it trades as part of a Network, strive to offer a high level of customer satisfaction for any product or service that is promoted to you. In the unlikely event that we fail to achieve these high standards, the following policy sets out how you can complain to us. In the event that your complaint relates to one of our trading partners we will advise them and you accordingly. All our trading partners have their own policies which are compliance checked and approved by the Director prior to any form of consumer engagement.

 

HOW TO COMPLAIN

*** Please could customers contact us via email in the first instance whilst we make changes in response to covid-19. There will be more email cover than telephone cover and you may receive a response more efficiently via email. Thank you for your patience and understanding. ***

*** Please note that the website www.theloanstree.co.uk is not related to MediaBlanket Ltd in any way and we would encourage you to check this site thoroughly and read online reviews of the service it provides before using it. ***

At MediaBlanket Ltd, (“MediaBlanket”) we aim to offer consumers a high level of service. Should we fail to deliver on our commitment to deliver this high standard, we would like to hear from you and be given an opportunity to put things right. We have made it as easy as possible to contact us: you can either email our Customer Services at: hello@mediablanket.co.uk, you can write to us at MediaBlanket Ltd, The Old Bank, 247 Chapel Street, Salford, M3 5EP or call us on 0161 711 0415.  To make it easier for us to locate your details and deal with your complaint thoroughly and quickly, please provide us with your full name, full address (including postcode) your home telephone number, mobile telephone number, email address and date of birth. 

 

HANDLING YOUR COMPLAINT

On receipt of your complaint, we will attempt to contact you within 5 working days with the intention of fully resolving any issues you may have experienced. If we failed to resolve the complaint to your full satisfaction within this time frame, we will commence a formal investigation process. On commencement of our formal investigation, we will write to you to acknowledge your complaint, and provide you with a named contact who will deal with your complaint from start to finish. From the date of your initial complaint, our aim is to respond to you within a four week period, and fully conclude our investigation with a final response within an eight week period. If we are unable to issue a final response within this time frame (due to external circumstances or a reliance on a third party entity) we will write to you explaining why.

 

YOUR RIGHT TO COMPLAIN TO THE FINANCIAL OMBUDSMAN SERVICE

If you are not satisfied with our final response, or you have not received a response after 8 weeks, you can refer your complaint to the Financial Ombudsman Service free of charge. You must approach them within six months of our final response, we will remind you of the time limit in our final response.

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

web: www.financial-ombudsman.org.uk

email: complaint.info@financial-ombudsman.org.uk

Contact centre – 0800 023 4567

(Calls to this number are normally free from a landline but mobile networks may charge to connect to this service)

Alternative contact centre number – 0300 123 9123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.

 

100% NO FEE

SIMPLE AND EASY

SECURE UK SITE

Representative Example: Amount of credit £1200.00 for 18 months at £90.46 per month. Total amount repayable is £1628.28. Interest: £428.28. Interest rate 49.9% p.a. (variable).

Representative 49.9% APR

Rates from 39.9% APR to 1333% APR

Loan terms between 3 and 60 months


ALL LOANS ARE SUBJECT TO CREDITWORTHINESS AND AFFORDABILITY CHECKS

 

MediaBlanket Ltd. Registered in the UK: 07949139; Registered address: MediaBlanket Ltd, The Old Bank, 247 Chapel Street, Salford, M3 5EP.  MediaBlanket Ltd is authorised and regulated by the Financial Conduct Authority under Firm Ref 723605. Registered with the Information Commissioner's Office Z3334636.

 

MediaBlanket Ltd is a credit broker, not a lender, and we never charge you for the use of our service or take money from your account. Loan costs will vary depending on the lender. We use a consumer application system to allow our customers to make applications to a number of loan providers and brokers using a single online application form.

 

*Subject to lender's requirements and approval based on creditworthiness and affordability checks. Most loans can be paid in to your bank account within one hour although this could take 2-3 days if your bank does not accept faster payments. Please note that not everyone will qualify for the full amount.*

 

We only want you to apply for a loan if you are sure you can repay it in full on your due date and still manage your other outgoings. Missing repayments may have a negative effect on your credit rating and make it more difficult for you to obtain credit in the future. By accepting these terms you confirm you have provided accurate financial information and considered potential future income and outgoings in determining your ability to repay.

 

IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY. A SHORT TERM LOAN OFFERS A ONLY A SHORT TERM FINANCIAL SOLUTION AND SHOULD NOT BE USED AS A LONG TERM SOLUTION.

IF YOU SECURE A FINANCE OPTION AGAINST YOUR HOME OR MOTOR VEHICLE, YOUR HOME OR MOTOR VEHICLE MAY BE REPOSSESSED IF YOU DO NOT MAINTAIN YOUR REPAYMENTS. THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.

 

All loans are subject to lender's requirements and approval such as creditworthiness and affordability checks. Most loans can be paid into your bank account within one hour, although this could take 2-3 days if your bank does not accept faster payments or depending on the day you apply. Please note that not everyone will qualify for the full amount  applied for and that all approved applications are done in principle.

 

We work with a selected group of lenders and licensed credit brokers to offer you a range of credit and loan products. We may receive a percentage of the loan amount as a commission from a loan provider or broker if you take out one of their products and/or we may receive a fee for introducing you to them.

 

You can request details of these commissions or fees by emailing us at hello@mediablanket.co.uk. We will then provide you with the precise amount of the commission or fee or, where that amount is not known, the likely amount. Please note that the lender or broker we direct you to may not offer the cheapest loan that is available compared to the open market.

 

*** Please could customers contact us via email in the first instance whilst we make changes in response to covid-19. There will be more email cover than telephone cover and you may receive a response more efficiently via email. Thank you for your patience and understanding. ***

 

*** MediaBlanket Ltd and its trading styles will never ask you to purchase vouchers of any description in relation to any application and we cannot be held responsible should you do so at the request of any other party. ***

 

*** Please note that the website www.theloanstree.co.uk is not related to MediaBlanket Ltd in any way and we would encourage you to check this site thoroughly and read online reviews of the service it provides before using it. ***

 

The information contained in this website is subject to UK regulatory regime and is therefore intended for consumers based in the UK. This site is available to UK Residents only aged 18 years and over.

 

Authorised and regulated by the Financial Conduct Authority


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